Partner Privacy Statement

We collect and use personal data only where we have one or more lawful grounds for doing so. Such grounds may vary depending on where our users are located, but generally include processing personal data: 

A- To provide requested services and features

In order to provide our services, we must collect and use certain personal data. This includes: 

• User profile data, which we use to establish and maintain user accounts; verify user identity; communicate with users about their trips, orders, and accounts; and enable users to make payments or receive earnings 
• Background trip information, which is used to verify an applicant’s eligibility to be a driver or delivery person
• Driver and delivery person location data, which we use to track trips and assist with navigation
• Usage data, which is necessary to maintain, optimize, and enhance ZayRide’s services, including to determine incentives, connect Passengers and drivers, and calculate costs of trips and driver earnings
• Transaction information
• Information relating to customer support 

B- For purposes of the legitimate interests of ZayRide or other parties

This includes using personal data to maintain and enhance our users’ safety and security. For example, we use personal data to prevent use of our services by users who have engaged in inappropriate or dangerous behavior, such as by retaining data of banned users to prevent their use of ZayRide’s apps. We also use usage data to prevent matching of Passengers and drivers for whom there is higher risk of conflict (for instance, because they have been the subject of prior complaints from other users). 

This also includes purposes such as combating fraud; improving our services, direct marketing, research, and development; and enforcing ZayRide’s Terms of Service.

In addition, it includes using personal data to the extent necessary for the interests of other people or the general public, such as in connection with legal or insurance claims, and to protect the rights and safety of others.

C- To fulfill ZayRide’s legal obligations 

For example, ZayRide is subject to laws and regulations in many cities and countries that require it to collect and retain data about our users’ trips and deliveries, and to provide copies of such data to the government or other authorities. We collect and use personal data to comply with such laws. 

ZayRide may also share data with law enforcement regarding criminal acts or threats to public safety, or requests by third parties pursuant to legal processes. ZayRide may also share information with public health authorities where required or permitted by law. For more information about such sharing, please see ZayRide’s Guidelines for Law Enforcement Authorities - United States, Guidelines for Law Enforcement Authorities - Outside the US, and Guidelines for Third Party Data Requests and Service of Legal Documents.

D- With consent 

ZayRide may collect and use personal data based on the user’s consent. For example, we may collect personal data through voluntary surveys. Responses to such surveys are collected on the basis of consent and will be deleted once no longer necessary for the purposes collected. 

A user who has provided consent to a collection or use of their personal data can revoke it at any time. However, the user will not be able to use any service or feature that requires collection or use of that personal data.

ZayRide enables users to access and control the data that ZayRide collects, including through: 

• In-app settings
• Device permissions
• In-app ratings pages
• Marketing opt-outs 

ZayRide also enables users to request access to or copies of their data, changes or updates to their accounts, deletion of their accounts, or that ZayRide restrict its processing of user personal data. 

A- Privacy settings

Settings menus in the ZayRide app for Passengers give them the ability to set or update their location-sharing preferences and their preferences for receiving mobile notifications from ZayRide. Information about these settings, how to set or change these settings, and the effect of turning off these settings is described below. 

• Location data

ZayRide uses Passengers’ device location services to make it easier to get a ride whenever they need one. Location data helps improve our services, including pickups, navigation, and customer support. 

Passengers may enable or disallow ZayRide to collect location data from their mobile devices through the Settings > Privacy menus in the ZayRide app. Passengers and delivery recipients can enable or disallow such collections through the settings on their mobile device. 

• Share Live Location (Passengers)

Passengers who have enabled ZayRide to collect location data from their mobile device may also enable ZayRide to share their location with their driver from the time the ride is requested to the start of the trip. This can help improve pickups for both drivers and Passengers, particularly in crowded areas.

Passengers may enable or disable this feature through the Settings > Privacy menus in the ZayRide app.

• Emergency Data Sharing (Passengers) 

Passengers who have enabled ZayRide to collect location data from their mobile device may also enable the Emergency Data Sharing feature that shares data with emergency police, fire, and ambulance services. Such data includes approximate location at the time the emergency call was placed; the car’s make, model, color, and license plate information; the Passenger’s name and phone number; pickup and dropoff locations; and the driver’s name.

Passengers may enable or disable this feature through the Settings > Privacy menus or the Safety Center in the ZayRide app.

• Notifications: account and trip updates

ZayRide provides users with trip status notifications and updates related to activity on their account. These notifications are a necessary part of using the ZayRide app and cannot be disabled. However, users may choose the method by which they receive these notifications through the Settings > Privacy menus in the ZayRide app.

• Notifications: discounts and news

Users may enable ZayRide to send push notifications about discounts and news from ZayRide. Push notifications may be enabled or disabled through the Settings > Privacy menus in the ZayRide app.

• Communications from restaurant partners 

Delivery recipients who have opted in to communications from restaurant partners may stop sharing their data with each restaurant partner in their ZayRide Eats account settings. 

B- Device permissions

Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. iOS devices notify users the first time the ZayRide app requests permission to access certain types of data and gives users the option to grant or refuse permission. Android devices notify users of the permissions that the ZayRide app seeks before their first use of the app, and use of the app constitutes a grant of such permission.

C- Ratings look-up

After every trip, drivers and Passengers are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services. For example, Passenger ratings are available to drivers from whom they request transportation, and driver ratings are available to their Passengers. 

This 2-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for drivers and Passengers. 

Passengers can see their average rating in the main menu of the ZayRide app. 

Drivers can see their average rating after tapping their profile photo in the ZayRide Driver app.

Delivery persons are also rated by delivery recipients and restaurant partners. Click here for more information.

D- Marketing opt-outs

Users may opt out of receiving promotional emails from ZayRide here. Users may also opt out of receiving emails and other messages from ZayRide by following the unsubscribe instructions in those messages. We may still send users who have opted out non-promotional communications, such as receipts for rides or information about their account.

E- User data requests 

ZayRide provides users with a variety of ways to learn about, control, and submit questions and comments about ZayRide’s handling of their data. To make a request, please go here.

• Accessing data: Users can ask for an explanation of the data we collect from them and how we use it.  
• Receiving data: Users can ask for a copy of data that ZayRide collects from them with their consent or as necessary to provide our services.
• Changing or updating data: Users can edit the name, phone number, email address, payment method, and photo associated with their account through the Settings menu in ZayRide’s apps or driver portal. They may also ask that ZayRide change or update their data, including if they believe such data is inaccurate or incomplete. 
• Deleting data: Users may request deletion of their account at any time through the Settings > Privacy menus in the ZayRide app, or through ZayRide’s website (Passengers and delivery recipients here; drivers and delivery persons here).
• Objections, restrictions, and complaints: Users may request that we stop using all or some of their personal data, or that we limit our use of their data. ZayRide may continue to process data after such objection or request to the extent required or permitted by law. 
  
  In addition, depending on their location, users may have the right to file a complaint relating to ZayRide’s handling of their personal data with the data protection authority in their country. For example, users in the European Union and South America may submit such requests to the data protection authorities in the country in which they live. 

We may occasionally update this notice. Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.

We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the ZayRide apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.